Terms and conditions of use

This is considered as a contract of sale between "Luzarabe.com" as a seller and user of the online store as a customer. Accepting this means that you have read and accepted all the conditions of this section and the following sections.


Under Article 5 of Law 15/1999, of December 13, Protection of Personal Data, we inform you that the data you provide through registration forms or by any other means will not be shared or transferred to third parties or legal and physical sole purpose management of orders.


Orders are sent by the transportation agency chosen in the buying process (if there is more than one option for destination) and can be GLS, Ochoa Spain or Post as the delivery address.
Packages usually be shipped and delivered within a maximum period of 7 working days (in national territory of Spain and Portugal) upon receipt of payment. The deadline for the European community and the rest of the world varies by country. Shipping charges include packaging, handling and shipping. These expenses may contain a fixed and a variable part based on the weight or volume of the order.
Cash on delivery (only payment method accepted in national territory of Spain and Portugal) bear no cost

Delivery process:

Orders will be shipped once the total price and related expenses are paid order. The payment methods are:
PayPal, credit card, debit card: Immediate Delivery
Bank transactions: Once we receive payment proceed shipping
COD: COD payment only in Spanish and Portuguese national territory, does not involve additional cost


In case you are not satisfied with your purchase and wish to make a return you must follow the following steps to be accepted:
1. Report refund within 14 days upon arrival of the order (2 calendar days in case of damage).
2. The goods must be returned in their original packaging and in perfect condition.
3. The merchandise must arrive within seven days (if the order has been shipped within Spain) to its return notification. If the return shipment is delayed, www.luzarabe.com reserves the right to refuse such return.
Upon receipt of the goods and after checking it, it will proceed to the refund (excluding postage), or exchange for another identical item or an agreement between the two sides.
If the reason for the return is due to factory default on any of the items in your order, www.luzarabe.com is responsible for all costs of delivery to the customer of a new article identical characteristics to which you bought it.