Shipments and returns

Package shipment

Orders will be shipped by transportation agency selected in the checkout process (in case there is more than one option for selected destination). Thay are GLS, and Correos (the post office of Spain) due to delivery address.

Packages are usually shipped and delivered within a maximum period of 7 working days (Spanish and Portuguese' national territory) upon receipt of payment. The deadline for the European community and the rest of the world varies according to country of destination. Shipping costs include packaging, handling and shipping. These costs are fixed and a variable part based on the weight or volume of the order.

Cash on delivery (only accepted payment method in the national territory of Spain y Portugal) has NO additional commission.

Shipping Fees:

To Spain and Portugal:

Europe:

* Los precios de transportes no incluyen el impuesto sobre valos añadido. El peso total se calcula en función del peso volumetrico.
** Islands plus 8 € plus VAT.

Returns

If you are not satisfied with your purchase and want to make a return should take the following steps to be accepted:

1 .- Notify the return within 14 days after receiving of the order (2 days in case of damage).

2 .- The goods must be returned in its original packaging and in perfect condition.

3 .- The goods must arrive within seven days (if the order has been dispatched within Spain) to their notification of return. If the return shipment is delayed, www.luzarabe.com reserves the right to refuse the return.

Upon receipt of the goods and after checking, we will proceed to refund (excluding shipping charges) or the exchange for another identical item or an agreement between both parties.

If the reason for return is due to manufacturing defect in some of the items of your order, www.luzarabe.com is responsible for all costs of delivery to the customer of a new article of the same features you purchased.